Customer+Management+Software

= Customer management software =

Customer Relationship Management concerns the relationship between the organization and its customers. It is a widely implemented model for managing a company’s interactions with customers, clients, and sales prospects.

Acts as surveillance to keep track of employees
 * How it is linked to the Red Dragon Taxi**

Privacy Security Reduces costs of marketing and client service
 * What are the social and ethical issues**

**Benefits of CRM**

 * Provide faster response to customer inquiries.
 * Increasing efficiency through automation.
 * Having a deeper knowledge of customers.
 * Getting more marketing or cross-selling opportunities.
 * Identifying the most profitable customers.
 * Receiving customer feedback that leads to new and improved products or services.
 * Doing more one-to-one marketing.
 * Obtaining information that can be shared with the company’s business partners.